What To Do When Laptop Is Sent To Repair

Requesting Repair Service:

1. How do I obtain service for my product if information technology is not working properly?
2. Tin I have the parts sent to me so I can complete the repairs?
3. Can I have a local technician repair my product?
4. What should I expect when contacting Acer to setup a repair service?

Preparation and Aircraft Information:

5. How do I package my product to ship it for repairs?
   • Can I use whatever carrier I choose to ship it in?
   • Tin I ship it in my original box?
   • Can I transport in more than one product in a unmarried box for repairs?
   • Practise I demand to include annihilation with my product when I ship it in to be repaired?
   • Do I need to dorsum my information up earlier I send my production in?
   • Should I include whatsoever data on the outside of the box?

Repair and Return Information:

6. How long will it take to repair my reckoner?
7. Can I cheque the condition of my repair?
8. Is there a phone number I can telephone call to bank check the status of my repair?
9. How do I know when the repairs are complete?
10. How will my production be returned?

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Requesting Repair Service:

1. How practise I obtain service for my product if information technology is non working properly?

In order to obtain service for your product, first it needs to be determined if it is a hardware or software result. For assist in determining this you lot tin can contact u.s.a. through a variety of ways:

• Online Chat Back up
• Email Support
• Telephone back up

  Note: The phone number tin exist found in your warranty guide or using the Contact Support feature at the lesser of the page.

If the problem is hardware and needs service, you lot tin can obtain a Case number for service from one of the to a higher place support groups. If the problem is software related, the prepare may be bachelor through our online resource or assist tin be provided through one of our back up groups.

2. Can I accept the parts sent to me so I can complete the repairs?

There are some parts designed to exist replaced without requiring the product to be sent into a repair facility. To decide if the part you lot demand is user replaceable contact support.

3. Can I have a local technician repair my product?

Y'all tin can have the product repaired by a local technician, however for Acer to cover the toll of parts and labor under the limited warranty; we do require that the product is setup for service and brought to one of our repair facilities.

4. What should I expect when contacting Acer to setup a repair service?

A customer service Agent will provide yous with a Case Number, this unique identifier will help us manage your information and make sure we can complete the repair for you in a timely manner. The Example Number volition let yous to track the status of your repair. You should also receive an email with specifics on how to safely and securely send your production to Acer for repairs. Your email will comprise specifics almost your repair including your Case Number every bit well as your specific product information to verify. Post-obit the information in the e-mail is the quickest and safest way to complete the repair.

Preparation and Shipping Data:

5. How exercise I packet my product to send it for repairs?

Use a trackable carrier only, such every bit FedEx, DHL, UPS, Purolator; We highly discourage the utilise of the Postal Service. Make sure a copy of the Airbill is kept, as this is the just proof of shipment.

We recommend that you insure your package; any damage incurred in shipping will not be covered under the Standard Manufacturers Warranty. If your product is damaged in aircraft, you will need to contact your carrier to file a claim.

We recommend shipping the product in packaging providing the product with a degree of protection equivalent to that of the original packaging. We recommend using three to 5 inches of bubble wrap to protect your production. Please practise non use styrofoam peanuts.

Use 3 inch wide plastic packing tape or 3 inch wide reinforced water-activated paper tape to seal the box.

Place the shipping characterization on the largest apartment surface of the package and remove/cover all erstwhile labels if reusing packaging.

Then identify your proper name, telephone number, Instance number and products serial number in the upper left corner of the package.

Tin can I use any carrier I choose to send it in?

Yous can choose any carrier, nevertheless nosotros do recommend a trackable carrier only.

Can I ship information technology in my original box?

You lot can, however, we discard whatever container we receive and ship information technology dorsum in a standard brown box.

Can I ship in more than one production in a unmarried box for repairs?

We strongly propose against shipping multiple computers in one box, for the computers' safety.

Exercise I need to include annihilation with my product when I send it in to be repaired?

Nosotros asking just the calculator is sent in unless it is a ability consequence, then the battery and power cord should exist included. Sending material such as manuals, optical media, flash drives, or other peripherals may non be returned.

Practise I need to back my data up before I send my product in?

Nosotros suggest you lot back up your data in example your hard disk drive is replaced or reloaded. Acer does not provide fill-in or data recovery services.

Should I include whatsoever information on the outside of the box?

Nosotros recommend the Case Number provided at the time of service, your name, and phone number in the upper left corner of the bundle.

Repair and Return Data:

vi. How long will information technology take to repair my estimator?

We strive to have your product repaired and returned within 7 to x Business Days from the fourth dimension we receive it. Factors such equally part availability, repair times, and shipping issues may impact the time frame for repair.

seven. Can I check the status of my repair?

You tin cheque the current condition of your repair by visiting Customer Self Service and clicking Case Condition on your screen.

8. Is there a telephone number I tin can call to cheque the status of my repair?

While you tin can contact usa via phone support, for real time updates, please visit Client Self Service to obtain the nearly up to appointment status on your repair.

9. How do I know when the repairs are complete?

An email will be sent with your FedEx tracking information once it has shipped or you can cheque the status by visiting Customer Self Service.

10. How will my product be returned?

Acer volition pay to return ship your product in a plain brown box through FedEx Ground®.

Source: https://www.acer.com/ac/en/US/content/support-repairs

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